Prize Winners: Frequently Asked Questions
Congratulations, you won a prize!
Please ensure you’ve signed our digital contest waiver. If you have not received it, please call 416-870-5354
A Member of the promotions team will confirm with you the distribution process of your prize. These days, most of our prizes can be distributed electronically. If you have been instructed to pick-up a prize, please follow the instructions below.
25 Dockside Drive (Queens Quay and Lower Jarvis)
Pick-up hours are 9:00am – 4:30pm, Monday – Friday.
What should I bring?
Any form of government issued photo ID. Health cards will not be accepted as valid ID.
Can Someone Other Than Myself Pick Up My Prize?
Someone else can pick up your prize as long as they have a photocopy of your ID, and a note from you allowing them to collect your prize. Some conditions may apply, ie: for grand prizes, trips or other large item giveaways you the winner may need to be present in order to pick it up.
Grand prizes or cheques (cash prizes) cannot be picked up by a friend/family member. These pizes must be claimed by you.
When Can I Win Again?
We like to keep things fair for everyone so unfortunately you can win once every sixty (60) business days, That means concert tickets, gift cards, cash prizes or trips.
How Much Time Do I Have to Pick Up My Prize?
You will have 30 business days to pick up your prize. If you cannot make it within that time frame, please be sure to contact us to ask for an extention.
We’ll hold on to your prize for 30 business days after the day you win or the date we call you to let you that the prize is in. You will be notified about grand prize (i.e. VIP Evening) deadlines by our promo team. If it’s concert tickets, we’ll hold on to them until the date of the show.
Q107 is not responsible for missed shows or events. If your prize is not available on the day that you won, the promotions department will notify you once it can be claimed. If you do not hear from us within ONE WEEK of the show/event you won tickets to, it is your responsibility to follow-up to ensure you receive your prize.
*Q107 is not responsible for lost or stolen tickets/prizes.
Can You Mail My Prize To Me?
Unfortunately, no. However, you may mail us a self-addressed stamped envelope for us to mail your prize to you. Please understand that we are not responsible for expired, lost or damaged prizes and they cannot be replaced.
Prizes cannot be exchanged.
Prizes are non-transferable.
For full contest and prizing rules click here
Any questions, feel free to call us 416-479-5354 or 416-479-7000.
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